Customer Service Specialist

Employer Industry: Healthcare Workforce Solutions

• Salary up to $43,000
• Competitive compensation and bonuses
• Comprehensive benefits package including medical, dental, and vision insurance
• Work-from-home flexibility and supportive work environment
• Opportunities for career growth and continuous learning
  
  Diverse and inclusive culture that values collaboration and contribution

• Provide phone, email, and chat support to customers, resolving issues efficiently
• Troubleshoot and diagnose reported problems, documenting findings for the development team
• Build strong relationships with colleagues and customers through timely and respectful communication
• Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience
• Participate in testing new features and suggest product enhancements based on customer feedback

• At least one year of experience in customer-facing roles
• A bachelor's degree in a related discipline is preferred; education requirements may be waived based on practical experience
• Practical knowledge of the healthcare industry is a plus
• Exceptional phone presence and excellent written communication skills
• Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday

• Experience with Salesforce and Microsoft Teams
• Basic understanding of SQL
• Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical customers
• Active listening skills and an empathetic approach to customer advocacy
• A curious mindset with a desire to learn about product functionalities

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