Implementation Technician

Travel Implementation Technician

* Location:

* Onsite at
* East Tennessee headquarters* (Greater Knoxville area), with travel across the U.S.

* Schedule:

* Monday-Friday, 8:00 a.m.

-5:00 p.m. (typical)

* Travel:
* Up to ~60% (usually 1-2 trips/month, 2-3 weekdays per trip; occasional Sunday night departures)
About the Role
* Our client is adding
* a
* Travel Implementation Technician
* to a high growth healthcare technology team that delivers an automated inventory control and charge capture solution for hospitals and clinics. You'll build, stage, and install hardware and supporting technology at customer sites, working closely with project managers, sales, and site contacts. This is a handson role for someone who loves learning, problem solving, and representing the organization with a
* customer first* mindset.
What You'll Do

* * Stage & build
* implementation hardware (racks/shelves, scanners, controllers, peripherals) prior to deployments.

* * Install & configure
* equipment on customer sites; mount devices, connect power/data, and run functional tests.

* * Travel* nationwide to complete installations and site support (air/hotel provided).

* * Coordinate* with PMs, sales, fabrication shop, and site stakeholders to keep timelines on track.

* * Verify & document
* inventory, configuration, and test results; escalate issues and drive resolution.

* * Support postinstall
* technology checks and light troubleshooting; contribute to continuous improvement.
Must Have Qualifications

* * Foundational IT knowledge
* equivalent to Helpdesk/Desktop/PC Tech/AV support or completion of
* A+ / Network+
* coursework/certifications or an
* Associate's in IT* (or similar).

* Comfort with PC hardware setup, basic networking, device configuration, and installing peripherals.

* * Strong customer service
* skills including deescalation, clear communication, and professionalism.

* * Ownership mentality*-proactive, resourceful, and able to solve problems independently on the road.

* Valid driver's license; ability to travel with short walking/standing/occasional lifting during installs.
Nice to Have

* CompTIA
* A+
* * Experience with
* desktop configuration
* and field implementations.

* Basic familiarity with inventory systems or healthcare environments.
Work Environment & Dayto Day

* Onsite at the
* client's headquarters
* to
* build, test, and stage
* equipment; run inventory and coordinate with fabrication.

* During travel, you'll
* unbox, mount, connect, and test
* equipment; occasionally help load shelves with product.

* You'll be the
* face of the client
* at customer sites-professionalism and a solutions mindset are essential.
Travel & Reimbursements

* Typical trips are planned in advance; last minute travel is rare.

* * Per diem
* for meals (e.g., ~$40/day) and
* mileage/gas reimbursement
* for eligible travel, with
* prompt reimbursement
* per company policy.

* Frequent travel means you'll
* rack up airline/hotel reward points
* quickly.
Career Growth & Perks

* Fastgrowing team that
* promotes from within*-initiative and learning are recognized.

* Real examples of advancement from helpdesk to
* team leadership/project management*.

* Supportive leadership with
* consistent communication and feedback*.

* * Onsite amenities
* may include a gym and recreational courts (basketball, pickleball), with time to work out during the day.

* Job Type & Location
* This is a Contract to Hire position based out of Powell, TN.

* Pay and Benefits
* The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
*…