ServiceNow SME Architect

Job Summary We're looking for a highly skilled and experienced Service Now Subject Matter Expert (SME) Architect to join our team. In this hands-on role, you'll be the technical leader and go-to person for all things Service Now, driving the architectural vision, designing robust solutions, and providing expert-level guidance. You'll work closely with business stakeholders and technical teams to translate complex requirements into scalable, efficient, and well-governed Service Now solutions.

This position requires deep, hands-on expertise with the platform's core modules and a proven ability to lead and deliver enterprise-scale projects.

• Solution Architecture & Design:Lead the end-to-end architectural design and development of Service Now solutions, ensuring they align with business objectives, IT strategy, and best practices.
• Hands-on Development:Serve as a hands-on technical expert, configuring, customizing, and developing complex functionalities on the Service Now platform, including scripting (JavaScript, Glide), Flow Designer, and Integration Hub.
• Technical Leadership: Act as a technical advisor and mentor for developers and administrators, providing guidance on best practices, code reviews, and complex problem-solving.
• Requirements Analysis: Collaborate with stakeholders to gather, analyze, and translate business requirements into detailed technical specifications and design documents.
• Integration and Automation: Design and implement integrations with third-party systems using various methods (REST, SOAP, etc.) and drive automation initiatives across the platform.
• Platform Governance & Optimization: Define and enforce architectural standards and governance models. Proactively identify and address issues related to platform performance, scalability, and security.
• Strategic Road mapping: Contribute to the long-term technical roadmap for the Service Now platform, evaluating new features and recommending future enhancements.

• Experience:
• 10+ years focused on hands-on Service Now development and architecture
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• Deep Platform Expertise:
• Extensive hands-on experience with Service Now's core platform and key modules, such as:
• • IT Service Management (ITSM): Incident, Problem, Change, and Service Catalog Management.
  • IT Operations Management (ITOM): Discovery, Service Mapping, Event Management.
  • IT Asset Management (ITAM): Software Asset Management (SAM) and Hardware Asset Management (HAM).
  • Configuration Management Database (CMDB): Expertise in designing and maintaining CMDB and the Common Service Data Model (CSDM).
• Technical Proficiency:
  • Expertise in scripting languages (JavaScript, Glide) and Service Now APIs.
  • Proven experience with integrations (SOAP/REST Web Services, Integration Hub).
  • Strong understanding of platform-level administration, including business rules, UI policies, ACLs, and client scripts.
• Certifications:
• Service Now Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM).
• Soft Skills:
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Proven ability to lead, mentor, and collaborate effectively with cross-functional teams.

• Certifications:
• Service Now Certified Master Architect (CMA),
• Certified Application Developer (CAD), or other advanced Service Now certifications.
• Experience: Experience with additional Service Now modules like Workplace Service Delivery, GRC, HRSD, Sec Ops, or CSM.
• Methodologies:Knowledge of Agile/Scrum methodologies and ITIL principles.