Guest Relations Intern

Join the heart of hospitality as you learn how to become the professional and friendly face of our company! Immerse yourself in the professional world as you maintain clear and open communication with Resort guests. Perfect your problem-solving and communication skills while you work alongside the Front Desk Manager to create an inviting environment for the entirety of the guest’s stay.

• Maintain a professional and positive demeanor.
• Learn the Maestro booking system, to ensure a fast and efficient check-in and check-out process.
• Act as a liaison between guests and various departments, including maintenance, housekeeping, aquatics, etc., to ensure proper communication and expedite problem-solving solutions.
• Handle guest concerns and know when to refer information to management.
• Answer guest questions, both in person and over the phone.

Our interns receive a competitive wage starting at $15 per hour, paid on a weekly basis. But the benefits don’t stop there! We are located in one of the largest tourism industries in the United States, and there is always something exciting to do around the corner. That’s why our perk program provides our employees with free and reduced admission to some of the largest attractions in the area.

It’s the perfect place to work and explore!

Smoky Mountain Resorts is a family-focused, collaborative, and goal-driven atmosphere bringing guest experience through hospitality, memories, and quality service! We will guide you as you grow in the field of customer relations, with a strong focus on guest experience and responsibility. The Front Desk Manager is always excited to have young and sharp minds involved in creating a wonderful environment for guests.

We will mentor you, encourage you, and push you to build stronger communication and professional skills.