INTERN Food Service

Come work with our action packed Foods Team at an award-winning go-kart and ride park in the Great Smoky Mountains. Foods Service Interns will learn multiple roles within our Foods operation. Interns will gain experience in guest service, register, line cook, food prep, stock management, barista and concessions. They will learn to have a leader perspective by working with the Manager on Duty and Foods Leaders to deliver the best experience to our guests and to support our staff.

Interns participate in leadership training and have the opportunity to complete a resume-building project.

• Assist guests in their purchases of food.
• Operate POS and cash registers systems.
• Food Prep to safety standards
• Provide excellent guest service and answer guest questions.
• Prepare a wide variety of food selections.
• Keep public areas clean, sanitized, organized and well-stocked
• Complete an intern project that gives a valuable learning opportunity and provides value and improvement to the team.

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their Food selections sharing specials offers to provide best options.
• Answer general questions and be helpful, friendly and courteous.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.
• Explain requirements in a respectful, positive and proactive manner.

• Safe preparation and service of food
• Maintain a clean, sanitized and organized facility and/or work station
• Follow safety guidelines and promote safety
• Maintain common areas (furniture, tables, chairs, benches) baseboard tiles, directories, billboards, trash receptacles, ash urns, storefronts, and signage free of dust, dirt and grime.
• Assure common areas are cleaned regularly.
• Maintain restroom cleanliness and safety.
• Mark spills and notify Property Maintenance or Manager on Duty to prevent a safety hazard.
• Follow safe money-handling processes.
• Report any malfunction or unsafe or suspicious behavior immediately to supervisor.
• Use proper radio etiquette.

• Acknowledge birthdays and special occasions for guests.
• Support the Guest and Team experience by being flexible and working in different areas as needed.
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Stock Foods area complete daily inventory.
• Monitor cleanliness of dining area and call for assistance when needed.
• Complete necessary documentation of opening and closing, cleaning duties and timekeeping.
• Assist with basic cleaning functions including mopping and dishes as needed.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Duties as assigned by the supervisor as deemed necessary for park operations.
• Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
• Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
• Actively identify areas of improvement and work towards positive changes.