Revenue & Facility Intern- Arcade, Foods & Facility Cleanliness

Come work with our action-packed Food Team at an award-winning go-kart and ride park in the Great Smoky Mountains. Interns will learn multiple daily roles within our operation:
Arcade, Foods Service and Facility Cleanliness. Learn to view your work role through the eyes of a manager as you learn to be a flexible and supportive team member who can focus on the basics of operations while maintaining excellence in safety, guest service and teamwork. Grow your leadership potential by gaining experience as a knowledgeable and flexible team member who can be a part of solving the challenges of the day.

This internship will provide valuable on-the-job experience and includes opportunities to participate in leadership training sessions and to complete a resume-building project.

• Assist guests in their purchases of food and arcade
• Operate POS and cash registers systems.
• Provide excellent guest service and answer guest questions.
• Prepare a wide variety of food selections.
• Keep public areas clean, sanitized, organized and well-stocked
• Assist with arcade experience including the operation of virtual reality, redemption experience, being a game attendant or performing regular machine upkeep including loading tickets.
• Identify Guest Experience improvement opportunities and develop solutions and training tools.

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their arcade and redemption selections.
• Respond to calls to provide basic cleaning to public areas and/or restrooms.
• Answer general questions and be helpful, friendly and courteous.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.
• Explain requirements in a respectful, positive and proactive manner.
• Share special offers with guests to provide best options.

• Safe preparation and service of food
• Maintain a clean, sanitized and organized facility and/or work station
• Follow safety guidelines and promote safety
• Maintain common areas (furniture, tables, chairs, benches) baseboard tiles, directories, billboards, trash receptacles, ash urns, storefronts, and signage free of dust, dirt and grime.
• Assure common areas are cleaned regularly.
• Maintain restroom cleanliness and safety.
• Mark spills and notify Property Maintenance or Manager on Duty to prevent a safety hazard.
• Regularly wipe down door handles and frames, tables, arcade games & countertops.
• Ensure that toilet paper, paper towels, soap and sanitizer stations are filled.
• Remove trash and foreign material from plant beds and floor planters.
• Follow safe money-handling processes.
• Report any malfunction or unsafe or suspicious behavior immediately to supervisor.
• Maintain proper cleaning/ sanitizing and organizing procedures.
• Use proper radio etiquette.

• Acknowledge birthdays and special occasions for guests.
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Stock Foods…