Concierge

Job Information

Department Name:
Front Office Operations

Industry: Hospitality

Compensation: $15.70 Plus Service Charge and/or Gratuity

Location:

White Sulphur Springs, West Virginia

Internal

Department:
Rooms Division

Updated:
August 2023

To be successful in this position, the ideal candidate must meet the following criteria.

In addition to the Service Standards for All Employees

(guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

• In-depth understanding of essential hospitality standards and company policies.
• Proven skill in developing relations with guests, vendors, and internal departments.
• Time management and resource management.
• Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
• Assisting guests with booking flights, transportation, and Amtrak train.
• Ability to project a professional and knowledgeable demeanor.
• Strong organizational, communication and verbal skills.
• Ability to provide professional communication in all environments.
• Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
• Learn to evaluate guests by their preferences.

• Shifts vary daily, days off may not be together, expected to work holidays.

• Prior hotel experience preferred.

• High School Diploma or G.E.D. required.
• Associate or bachelor’s degree preferred.

• Strong communication skills both verbal and written.

Hourly position with possible gratuities.