Bell & Valet Attendant - Dollywood's HeartSong Lodge & Resort - Year Round

Bell & Valet Attendant - Dollywood's Heart Song Lodge & Resort - Full Time Year Round

Job Category:
Resorts

Requisition Number: BELLV
008575

• Posted :
  January 30, 2026
• Full-Time
• Rate : $12 USD per hour

Showing 1 location

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Bell and Valet Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life.

The right Bell and Valet Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Bell and Valet Attendant is to assist guests with a variety of needs during their stay. This position is designed to provide optimal standards of service and hospitality through anticipating and fulfilling all guests' needs in relation to transportation operations.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests
• Opens car doors for guests arriving and/or departing assist guests’ stepping in and out of their vehicle and with their luggage or bags
• Opens front doors for all arriving and departing individuals and greets appropriately
• Assists guests with luggage and familiarizes them with their room and the conference center
• Personalizes each guest interaction while providing directions or assistance to in-house guests
• Delivers all messages, packages and amenities promptly and accurately
• Maintains an orderly and clean luggage storage room, lobby and front entrance
• Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have
• Acquires all necessary arrival and departure information from the Front Desk
• Safely parks and retrieves guest cars and ensures key security standards are followed
• Communicates check in venue and hotel information to guests
• Be knowledgeable of park information
• Provides guests with transportation to local areas as requested
• Assists guests with luggage and baggage handling
• Maintains safety conditions at all times and observe areas of responsibility for safety hazards
• Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Requires basic employment skills in clerical, service, or manual areas
• A valid driver’s license and clean driving record is required
• Basic computer knowledge and usage preferred
• Customer Service experience required
  
  Must be able to successfully pass a background check and drug screen

  Knowledge, Skills, and Abilities

  • Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other…