Banquet Set Up Attendant - Dollywood's HeartSong Lodge & Resort - Seasonal

Overview

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

We are seeking a Banquet Set Up Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. The ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Checks with Manager for daily forecast training standard objectives
• Familiarizes with BEO’s in planning for shifts
• Sets up rooms, tables, buffets, stages, dance floors, vendor supplies according to BEO
• Inspects rooms for cleanliness, proper supply levels
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Assists banquet service as needed
• Proper breakdowns and storages of supplies concluding functions
• Responsible for cleaning banquet rooms including floors, furniture, fixtures and trash removal
• Maintains the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions
• Participates in daily line ups
• Practices service standards and current training throughout service
• Assumes duties of Supervisor in absence or as directed

• Must be at least 18 years old
• High school diploma or equivalent
• Basic computer knowledge and usage preferred
• Must be able to obtain Food Handler Certification
• Must pass a pre-employment background check including drug screen
• Driver's license and acceptable driving record required if appointed authorized driver, able to drive company vehicles

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Able to lift and move equipment up to 90 lbs. with assistance

• Lifting and Carrying:
  Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility:
  Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to…