Sales Coordinator - Dollywood's HeartSong Lodge & Resort - Year Round

Sales Coordinator - Dollywood's Heart Song Lodge & Resort - Full Time Year Round

Job Category
:
Resorts

Requisition Number
: SALES
008528

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• Posted :
  January 29, 2026
• Full-Time
• Rate: $17 USD per hour

Showing 1 location

Heart Song Resort
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37683, USA

Heart Song Resort
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37683, USA

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Sales Coordinator for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life.

The right Sales Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Ownership of group reservation requests routed through Sales Managers. Reservations typically consist of reservations for meeting planners and event staff whose charges are directed to the master bill or who need special attention on pre-blocking, etc.
• Enters all rooming lists
• Actively monitors and manages room blocks, including dates and attrition levels to optimize group accommodations
• Processes the payments, deposits, and direct bill requests for all groups as handed down by the sales manager
• Composes the group resumes for distribution at weekly operations meeting
• Pre-blocks the group rooms as needed prior to arrival
• Sets up the routing of group room blocks prior to arrival
• Performs daily checks on open house accounts; handles credit card information used to close out accounts in a confidential manner according to company and PCI requirements
• Reconciles daily revenue with Delphi to assure proper credit has been given to group rooms and their proper market segment
• Reviews the folios for accuracy for the accounting department on direct bill accounts
• Sends the groups and events that choose render final payment upon departure their final folios showing zero balance and a post-event survey
• Maintains the sales filing system
• Completes administrative duties as needed by the ADOS and the Sales Managers
• Handles group VIP amenity arrangements
• Creates purchase orders and purchase card expenses as directed by the Associate Director of Sales
• Maintains the ordering and stocking of sales collateral
• Processes commission payments for groups
• Handles travel arrangements for members of the sales team as needed
• Other duties as assigned by the Associate Director of Sales

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• At least three (3) years of job-related experience in hospitality sales, front desk or reservations required
• Strong clerical, data entry, and administrative experience required
• Previous guest/customer service experience required
• Intermediate computer skills with working knowledge of Microsoft applications
• Previous experience with Delphi and Opera systems preferred
• Driver's license and acceptable driving…