Locker and Facility Attendant - Dollywood's Splash - Seasonal

Locker and Facility Attendant - Dollywood's Splash Country - Seasonal

Join to apply for the Locker and Facility Attendant - Dollywood's Splash Country - Seasonal role at The Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking a Locker and Facility Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Locker and Facility Attendant will include equal parts curious learner, detail driver, self‑starter, and tech‑savvy customer service expert.

As a Locker & Facility Attendant, you will be responsible for ensuring that our locker rental facilities and surrounding areas are clean, safe, functional, and guest‑ready throughout the day. You’ll assist guests with locker rentals and issues, perform routine servicing and cleaning, and support overall park cleanliness and service in the revenue department. This role blends hands‑on activity, customer service, and basic operational duties to help deliver a smooth, positive experience for every guest.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Greet guests in a courteous, helpful manner when they approach the locker area; assist with locker rental questions and operational issues
• Answer guest questions about locker sizes, pricing, rental rules, and general usage policies
• Help guests troubleshoot minor issues (e.g., PIN resets, door latch problems, jammed lockers) or expand to maintenance/vendor support when needed
• Perform daily inspections of locker units (locker handles, latches/locking mechanism, payment kiosks, receipt printers) to verify proper operation; report any units needing deeper maintenance
• Use basic tools (screw drivers, drills, etc.) to perform routine service on lockers throughout the day ensuring all lockers remain operational
• Track and report locker usage, maintenance issues, and revenue data; communicate with supervisors about recurring issues or suggestions for operational improvements
• Participate in training sessions and seasonal briefings for locker operations, guest service protocols, and park policies
• Monitor locker area to ensure it remains clean, orderly, and safe at all times
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• When not directly working with lockers, support overall park cleanliness of dining and retail areas, assisting with restocking, sanitizing high traffic areas, wiping down surfaces, and garbage removal
• Clean both interior and exterior surfaces of lockers using provided equipment and chemicals

• Must be at least 16 years of age
• Prior experience in customer service, guest‑facing roles, hospitality, retail, or water‑park environments preferred
• Comfortable working in a water‑park environment (heat, humidity, moisture, outdoor conditions), with a schedule that may include weekends, holidays, and variable hours
• Comfortable performing basic hands‑on service

• Able to make…