Housekeeper, Hospitality ​/ Hotel ​/ Catering

Location: Creekstone Inn – 4034 S. River Road, Pigeon Forge, TN

Job :3113

# of Openings:15

Pay: $20.00 per hour ($2/hr. differential on Sundays)

Schedule:
Mon. & Tues. Off, Sun., Wed.,Thurs., Fri., & Sat. 8:30 AM - 4 PM

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Housekeeper is responsible for the daily cleaning of guest rooms as assigned. This includes following all company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

Managing the Business:

SMR’s Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily cleaning of assigned rooms to company standards maintaining acceptable room inspection scores within designated time frames.
• Respond to guest related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Adhere to all safety policies and procedures.
• Arrange and properly organize housekeeping cart and linen rooms each day.
• Complete side work and special projects as assigned.
• Properly handle and use all chemicals required for cleaning guest rooms.
• Remove garbage from guest rooms and common areas.
• Perform checkout and stayover service in any/all buildings as assigned.
• Identify and report all maintenance related problems in guest rooms.
• Communicate the status of the room as soon as it is ready for inspection or guests.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all team members.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time…