Bartender

Location: Country Cascades Waterpark Resort – 204 Sharon Drive, Pigeon Forge, TN

Job :3237

# of Openings:2

Pay: $10 per hour plus tips

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Bartender is responsible for ensuring guests enjoy a welcoming and memorable experience through professional and attentive service. This role prepares and serves both alcoholic and non‑alcoholic beverages with skill and efficiency, while maintaining the highest standards of cleanliness, safety, and presentation. With strong product knowledge and a friendly, engaging approach, the Resort Bartender helps create the warm atmosphere that supports SMR’s Legendary Service and Promise of exceptional guest satisfaction.

• Greet and interact with customers in a friendly, professional manner
• Prepare and serve beverages according to standard recipes or customer requests
• Maintain a clean, organized, and well‑stocked bar area
• Responsible for adhering to all Tennessee Alcoholic Beverage Commission (ABC) laws and regulations to ensure safe, legal, and responsible service of alcohol
• Monitor customer behavior and consumption to ensure safety and compliance with laws
• Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive
• Instruct guests on how to operate cashless payment systems
• Host a safe and interactive environment that all children and families can enjoy
• Multitask alongside fellow team members
• Compliance with TOSHA certifications, biohazards procedures, and responsibilities for safety in handling
• Knowledge and ability to comply with all company operating policies and procedures
• Perform other incidental and related duties as required and/or assigned
• Operate the POS system and accurately charge guests for all items consumed
• Daily prep work, including restocking and garnishes for the shift
• Daily cleaning and breakdown of the bar at the end of each shift, including washing of all utensils and barware
• Assist with daily and/or monthly liquor counts and inventory
• Management reserves the right to change, remove or add to these duties as necessary

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly

• Provide exceptional food and beverage experiences while maintaining safety and quality standards
• High standard of accuracy in all aspects of the job and other project assignments
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values
• Maintain strict confidentiality and excellent judgment regarding privileged information
• Ensure my work areas are safe, organized, and maintained

• Clearly distinguishes between right and wrong
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate
• Enjoy working with people, helping others, and providing excellent guest service
• Willingness to learn best practices and adapt to procedural changes
• Contributes to building a positive team spirit, shares expertise, and recognizes the accomplishments of others
• Recognized as a positive influence on others
• Ability and commitment to work well with other staff
• Appearance, hygiene, and dress represent the company’s image

• Be in good physical condition and be able to perform indoor and outdoor duties
• Ability to work in a fast‑paced, demanding work environment
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary

• High school diploma or equivalent
• Compl…