Senior Lodging Manager

Join to apply for the Senior Lodging Manager role at Blackberry Farm

• Oversee the daily operations and responsibilities of the Front of House Lodging departments which includes the Front Desk, Guest Service, and Night Audit Departments
• Develop the Lodging Managers in the following duties:
• Team member interactions with guests, increase positive feedback and reduction of negative comments
• Maintain the budget while utilizing labor tracking and operational expense tools
• Maintain and drive the RPOR
• Foster positive communication with other departments
• Develop team member knowledge through training, performance reviews, and development plans
• Maintain staffing pars while minimizing turnover within the department
• Advise Lodging Managers in appropriate resolution of employee relations issues
• Implement a “hands on” approach to effectively manage the quality of daily operations
• Develop department goals and objectives that are aligned with the organization’s Strategic Plan
• Ensure compliance with established company policies & procedures
• Demonstrate leadership & professional image to Team Members, Vendors & Guests

• Review all arrival and departure information with Front Desk to cross-examine each guest
• Observe and manage the Front Desk, Guest Services, and Night Audit to follow through on daily tasks
• Meet and speak with guests making certain they are enjoying their stay
• Handle guest requests and resolve any problems that may arise
• Operate the Lodging department successfully
• Communicate with each department on all issues that may arise

To perform the essential functions of this position, regular and consistent attendance is required, as well as, flexibility to weekends, holidays and nights. Primary shifts would be evenings and weekends.

• College degree or 3-5 years Hospitality experience preferred

• Must have excellent verbal and written communication skills
• Must be able to communicate effectively with guests, managers and team members

• Understanding of basic math and general accounting

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

• Must be able to sit or be on your feet for a long period of time
• Must be able to lift up to 40 lbs.
• Must be able to safely operate a company vehicle or golf cart

• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions
• 4,200 acres of Blackberry Farm property

• Associate

• Full-time

• Administrative, Training, and Management

• Hotels and Motels

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave