Patient Service Representative

Join to apply for the Patient Service Representative role at Tennessee Orthopaedic Alliance
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Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee. TOA focuses on diagnosing and treating disorders of the musculoskeletal system to help patients live their best lives. With over 90 years of experience, TOA has grown to more than 20 locations across the state and offers a supportive, collaborative work environment.

• Stability – established in Middle Tennessee in 1926 with continuous growth.
• Impact – team members build relationships and help patients achieve their best life.
• Work environment – positivity, collaboration, engagement.
• Total rewards – comprehensive benefits including medical, dental, paid time off, and a 401(k) plan with company match.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high‑performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer and link them to the appropriate case.
• Collect copayments, coinsurance, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter, and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow‑up appointments as necessary.

• Focused on Patient Satisfaction: respond promptly and empathetically to meet patient needs; seek opportunities to exceed expectations; manage difficult or emotional situations with poise.
• Teamwork: balance individual and team responsibilities; give and welcome feedback; build morale and support the team.
• Exceptional Communication: speak clearly and professionally, listen actively, answer questions appropriately.
• Problem Solving: identify and resolve problems timely, gather and analyze information, develop alternative solutions.
• Productivity: meet or exceed organizational productivity standards, work quickly and precisely, maintain accuracy.
• Technology: proficient with Microsoft Office (Excel, Word, Outlook); EHR proficiency helpful, Next Gen preferred.
• Attendance/Punctuality: consistently arrive on time and ready; ensure coverage when absent.
• Experience:
  
  previous success in a healthcare clinic/office or customer service role preferred, but not required.
• Education:
  
  high school diploma required; bachelor’s degree preferred.

The role may be assigned to a front‑desk clinic and may involve standing or sitting as a “Greeter” to direct patients. Expect moderate to loud noise levels and a fast‑paced, high patient volume environment. The tone is collaborative and patient‑focused.

• Entry level

• Health Care Provider

• Medical Practices

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.