Patient Care Specialist; Medical Receptionist

Overview

Posting Title

Patient Care Specialist (Medical Receptionist) Overview:
At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist delivers outstanding customer service and maintains a compassionate and welcoming atmosphere. The role uses front office processes to include patient registration and insurance practices, as well as effective communication with patients and clinic staff.

A high level of customer focus is maintained at all times, especially during periods of high patient volume.

Why Choose Fast Pace Health?:
Fast Pace Health is a growing company with mentorship to help you develop as a Patient Care Specialist. We support your clinical competencies and offer a rewarding career path. We work as a dynamic team to help patients receive the best care in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision, and work-life balance.

As a Fast Pace Health employee you will have opportunities to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family‑first workplace.

PRIMARY:

• Demonstrates a high level of customer service to greet, register, and discharge all patients
• Ability to cross-train and assist with back-office duties as needed within scope of practice
• Accurately collect and input patient demographics and financial information at the time of registration for all patients
• Verifies and updates all patient insurance information at the time of registration
• Maintains strong knowledge of medical insurance plans including co-pays, deductibles, and coverage limits
• Stays up to date with changes to government and commercial insurance plans
• Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program
• Collects all insurance, co-pays or deductibles, or self-pay amounts at the time of registration of each patient
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding customer service
• Maintains Fast Pace customer service levels and facilitates patient flow by notifying the provider of patient arrivals, noting delays, and communicating with patients and clinic staff appropriately
• Retrieves, faxes, or mails medical records to primary care providers as needed and coordinates the medical records process for continuation of care
• Willing to cross-train on back-office clinical skills to perform in a cross-functional role as needed
• Completes all mandatory compliance training and consistently follows processes to maintain compliance standards
• Maintains friendly, cordial relations with all clients and employees to foster a positive work atmosphere
• Performs the physical, sensory, cognitive, and environmental requirements of the position as specified
• Responsible for folding towels, cleaning tables, and assisting patients with exercise equipment
• Welcome new employees on their first day, facilitate introductions to team members, clinic tours, and overview of clinic processes
• Assist new employees with learning activities and required training
• Support training through job shadowing, demonstrations, and coaching opportunities
• Adhere to company standards of operations and core values of teamwork, communication, empowerment, quality of care, and friendliness
• Promote and maintain a culture of confidentiality for employees, employers, patients, and the business
• Demonstrates proficiency with basic PC skills including typing, mouse use, and basic software such as MS Outlook and Word
• Maintain the overall cleanliness of the office to support the team and clinic environment
• Keep the reception area clean and organized
• Perform other duties as assigned by management

SECONDARY

Additional Requirements and Responsibilities

• Level 1:
  High School Diploma or equivalent with current…