Medical Biller

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The Billing Specialist at Charlie Health plays a vital role in ensuring accurate and timely insurance claim submission for our Intensive Outpatient Programs (IOP), Outpatient (OP), and Psychiatric services. In this position, you will work within a fast‑paced and mission‑driven environment, handling complex billing workflows and navigating payer‑specific requirements, credentialing protocols, and evolving compliance standards. This role demands a detail‑oriented, analytical professional who understands the intricacies of behavioral health billing.

You’ll be responsible for reducing billing errors, identifying and addressing trends in claim denials or inaccuracies, and collaborating with cross‑functional teams to improve processes and outcomes. At Charlie Health, we’re building more than a business—we’re transforming mental healthcare for young people and families in crisis. We’re seeking someone who shares our commitment to clinical excellence and innovation and who is energized by the opportunity to help scale a company delivering life‑changing care across the country.

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaborate across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details
• Knowledge of payer specific billing requirements
• Organizational skills
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft Office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD‑9, and ICD‑10
• Excellent written and verbal communication skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes’ commuting distance of the office

Charlie Health is pleased to offer comprehensive benefits to all full‑time exempt employees. Read more about our benefits here.

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the…