Student Accounts Manager

Title

Student Accounts Manager

The Student Accounts Manager oversees, manages, and facilitates key departmental functions in the Cashier's Office including payment processing, bank reconciliations, monitoring uncashed/escheated student refund checks, disbursement of financial aid and credit balance refunds, and IRS Form 1098‑T.

• Oversee and manage payment channels for education-related expenses, ensuring accurate processing of refunds, cash receipts, and bank deposits.
• Manager Cashier’s Office operations, including safeguarding funds, recording transactions, ensuring timely deposits, and reconciling all cash activity.
• Oversee disbursement of federal, private, and institutional financial aid, ensuring compliance with college, state, and federal regulations.
• Regularly monitor bank reports for uncleared checks and follow up with vendors to reissue payments or process escheated checks as needed.
• Generate, review, and file annual 1098‑T Tuition Statements with the IRS.
• Monitor uncashed/escheated student refund checks and ensure annual report is filed with the appropriate state agencies.
• Coordinate reconciliation of all transactions through the general student account clearing account and prepare Student Deposits, reconciling to bank reports.
• Review month‑end close issues from General Accounting and work with staff responsible for resolving outstanding issues.
• Act as the principal liaison to partners and vendors associated with student accounts and merchant services, including payment processing companies and collections agencies.
• Serve as the primary point of contact for addressing escalated concerns from students and vendors, ensuring timely and effective resolution in alignment with institutional policies and service standards.
• Provide administrative and operational support to the Director of Student Billing and Account Services as needed.

• Bachelor’s degree
• Two (2) years’ related experience
• Must be bondable

• Prior experience in a higher education setting
• Familiarity with Ellucian/Banner finance software
• Experience in A/R, A/P or cash applications

• Ability to apply accounting principles to routine transactions.
• Ability to delegate tasks and manage department workflows.
• Ability to work independently with minimal supervision.
• Effective fact‑based decision‑making and problem‑solving skills.
• Ability to maintain confidentiality.
• Ability to balance competing priorities and juggle multiple assignments simultaneously.
• Ability to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external.
• Proficiency in computer applications, including spreadsheets, word processing and cash receipting/accounting applications.
• Ability to identify and implement process improvements and workflow efficiencies.

Yes

$53,420.00 – $66,774.00 depending on experience

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.