Dolly Parton Technical Operations Assistant Area Team Lead - Dollywood Parks & Resor

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Dolly Parton Experience Technical Operations Assistant Area Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality overall stage technical duties for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand. This role has area/zonal responsibilities for technology solutions.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to audio, lighting, and specialty show technology
• Be knowledgeable of assigned show content and individual production’s tracks
• Perform technical (installation and operation) duties associated with theatrical and special effects for live production shows, special events, concerts, and contract acts
• Maintain Inventory control of Dollywood equipment and supplies at assigned venues
• Flexible in managing various entertainment outlets and team members
• Initiate and/or provide training for a variety of equipment: spotlights, light boards, projectors, sound boards, etc
• Perform routine maintenance and upkeep of technical related components and show facility
• Assist technical set up of shows and experiences including software and systems programming and participate in all work calls and track large amounts of technical data
• Provide assistance and support as directed for new and existing shows
• Willing to learn new hardware, software and processes
• Able to provide consistent work when dealing with time-sensitive situations to ensure a positive Guest experience at all shows
• Suggest technical solutions within existing business framework and present technical solutions that may exist outside of existing business framework
• Lead a team of various technicians
• Support onboarding and training of various technicians
• Drive company vehicles (cars, vans, non-commercial trucks to transport personnel and/or supplies/sets)
• Lead work calls to complete tasks in a timely manner
• Fill in for audio/lighting/general technicians as needed

• Minimum 18 years of age
• High School diploma or equivalent required
• Lab knowledge;
  Experience preferred
• Dante Level 2 Certified
• 4 years backstage experience with school, community or professional theaters is preferred
• Carpentry and electrical skills preferred
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and Excel
• Must be able to operate audio systems in a safe manner
• Must possess a valid driver’s license and have valid auto insurance
• ETCP certification in theater rigging and electrical preferred, but not required
• Must successfully complete a pre-employment background check and drug screening

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be…