Guest Transit Host- Dollywood Theme Park - Seasonal

Guest Transit Host
- Dollywood Theme Park - Seasonal

Job Category
:
Guest Services

Requisition Number
: GUEST
008601

• Posted:
  February 3, 2026
• Part-Time
• Rate: $14 USD per hour

Showing 1 location

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties located in the Great Smoky Mountains of East Tennessee. A visit to Dollywood is distinctive — it isn’t a difference you can touch or see, but one you can feel. We are seeking a Guest Transit Host who will embody the heart and soul of our mission of creating memorable experiences while bringing families closer together and caring deeply about our brand.

This role acts as an extension of our mission, values, and culture. The right candidate will be a curious learner, innovator, administrator, detail‑driven mentor and motivator who brings fun, authenticity, collaboration, creativity, and genuine hospitality to daily work. As a Tram Conductor, you will manage all aspects of assigned areas, including safety, friendliness, cleanliness, and efficient line movement.

Potential responsibilities include:

• Greets guests and initiates friendly interaction, delivering guest excellence that exceeds expectations.
• Ensures implementation of Dollywood’s 100% Satisfaction Guarantee policy.
• Reacts calmly and quickly to stressful or emergency situations, physically assisting guests as needed.
• Performs as a Tram Conductor, which includes but is not limited to:
• Visually observing trailing cars on multi‑unit conveyances for potential safety hazards.
• Observing guest actions during operation to prevent safety hazards.
• Communicating calmly, clearly, and professionally with Tram Conductor/Lot Attendants.
• Communicating safety rules and scripted festival or park information in a manner consistent with Dollywood’s values and mission.
• Completes daily written reports and turns in necessary paperwork to Parking PIC.
• Works in all weather conditions.
• Maintains a sense of urgency toward the area of operation to reduce guest wait times.
• Uses time productively, including sweeping, clearing cobwebs, straightening cones, and other similar tasks.
• Assists with other parking areas as needed or requested by Management.
• Wears and maintains a themed costume issued by Dollywood.
• Performs special projects as directed by Management.
• Attends all required training classes and meetings.
• Complies with safety and security directives, policies, and procedures to ensure host/guest safety at all times.
• Maintains confidentiality.
• Reports any violation of safety standards.

Education and Experience Required

• Must be at least 16 years of age.
• Must have basic computer skills.
• May need to provide a copy of a personal driving record from your home state.
• Must successfully complete a pre‑employment background check, including motor vehicle and drug screening.

Knowledge, Skills, and Abilities

• Genuine friendliness when speaking with guests, vendors, and other employees.
• Reflection of Dollywood’s image through a genuinely friendly and caring demeanor.
• Self‑motivated and disciplined.
• Strong prioritization and timely completion of work assignments.
• Strict confidentiality and sound judgment regarding privileged information.
• Committed to continuous improvement.
• Professional appearance with good personal hygiene.
• Promotion and support of a team work environment through cooperation with co‑workers.
• Productive in a fast‑paced environment.
• Dependable attendance and flexibility with required overtime, evenings, weekends, or holidays.
• Empathy toward guest needs and empowerment to meet those needs within company guidelines.
• Effective communication, problem‑solving, conflict management, and interpersonal skills.
• Comprehension of instructions and retention of information.
• Ability to perform duties that create a safe and secure environment for hosts and guests.
• Flexibility to handle frequent changes in priorities.
• Basic arithmetic skills.
• Effective electronic communication skills.
• Tolerance of various temperatures while working outdoors.
• Valid driver’s license and insurance for operating a company vehicle.
• Meeting physical job demands and manual dexterity.
• Capacity…