TimeSaver Ride Ambassador - Dollywood Theme Park - Part Time Seasonal

Time Saver Ride Ambassador - Dollywood Theme Park - Part Time Seasonal

Job Category: Guest Services

Requisition Number: TIMES
008390

• Posted :
  January 15, 2026
• Part-Time
• On-site
• Rate : $14 USD per hour

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At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking a Time Saver Ride Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Time Saver Ride Ambassador will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to create a Guest experience that allows more family time and less wait time. Time Saver Ride Ambassadors are responsible for Grouping Guests at select attractions, redeeming Time Saver Products, and ensuring upkeep of Time Saver equipment used at designated attractions. In addition, you will be expected to fulfill duties related to Time Saver Sales and facilitation at the Reservation Center and Theaters.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet Guests at the Time Saver attractions, Reservation Center, and Theaters
• Communicate and enforce safety guidelines
• React calmly and quickly in urgent/emergency situations. Physically assist guests throughout the ride/attraction as required
• Clean ride/attraction daily as needed
• Promote the value and use of Time Saver to Guests throughout the park
• Efficiently and accurately redeem Time Saver products for use at Time Saver attractions
• Aid Guests throughout the park regarding the proper use of Time Saver
• Learn and enforce all centralized measurement guidelines
• Effectively perform Time Saver sales processes to include (but not limited to):
• Selling Time Saver products on a computerized ticketing system
• Creating show reservations for Time Saver Guests
• Process cash, check, and credit card transactions abiding by Company cash-handling procedures
• Issue complimentary and discounted Time Savers per Dollywood policies
• Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
• Issue Time Savers to our Guests and provide excellent service by answering questions, way finding, and providing recommendations for Guests to get the most out of their day
• Greet Guests upon check-in at theater entrances and verify reservation log for theater seats
• Clean and organize work area daily to present a professional appearance and use free time productively
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Maintain cleanliness of the Time Saver Reservation Center
• Cross train to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required trainings and meetings
• Complete required paperwork in a timely manner
• Follow all safety standards to include reporting any violations of standards

Education and Experience Required

• Must be a least 14 years of age
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