TimeSaver H20 Team Member - Dollywood's Splash - Seasonal

Time Saver H20 Team Member - Dollywood's Splash Country - Seasonal

Job Category
:
Guest Services

Requisition Number
: TIMES
008324

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• Posted :
  January 7, 2026
• Full-Time
• Rate : $13 USD per hour

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At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We are seeking a Time Saver H2O Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Time Saver H2O Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to create a guest experience that allows more family time and less wait time as well as supporting the safe operations of attractions. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Provide Park information and initiate friendly and professional interaction with guests in order to Create Memories Worth Repeating™
• Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations of standards to appropriate leadership
• Follow all centralized measuring guidelines
• Promote the value and use of Time Saver H2O to Guests in regular ride lines or other designated areas of the park
• Effectively perform Time Saver H2O rental sales, POS functions, issue refunds, comps or exchanges per the Time Saver H2O guidelines, as assigned
• Rotate between multiple attractions to manage the Time Saver H2O queue and validate Time Saver H2O wristbands
• Sign-off as a certified operator on attractions within the Time Saver H20 system, as assigned
• Attend all required training and meetings
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• React calmly and quickly in stressful/emergency situations providing first aid and CPR, if certified
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
• Clean and organize the work area daily to present a professional appearance and use free time productively

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate computer POS system and multiple computer software systems
• Must successfully pass a pre-employment drug screening and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must…