Seasonal Guest Experience Specialist

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Full Time Escape Game | Pigeon Forge, TN, US

30+ days ago Requisition

We are located in The Island at Pigeon Forge! Copy & paste the link below to learn more about our company & the role:

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you.

To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.

• Embodies our mission, vision, and values during every shift
• Uses TEG’s Party Host Practices
  • Prepare the party venue
  • Connect with guests
  • Keep the energy high
  • Customize the experience
  • Make sure everyone leaves happy
• Uses TEG’s Hospitality Habits
  • Courtesy
  • Cleanliness
  • Communication
• Enthusiastically explains our games and efficiently guides interactions in the lobby by
  • Checking in guests
  • Coordinating game start times with Team Leader
  • Answering the phone
    
    Accurately booking reservations
• Connects with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
• Made groups of 2-50 feel welcome, cared for, and excited for their game
• Uses TEG’s Steps for Creating TEG Fans
  • Extend the invite
  • Keep the party going
  • Encourage party favors
• Immediately and graciously resolves service failures

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Basic computer abilities
• Exceptional listening skills
• High capacity for creative problem solving
• Energetic, friendly, and patient
• Clear and articulate communicator

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

The Escape Game_ Guest Experience Specialist (GES) Job Description (1).pdf