Testing Technician II

Title

Testing Technician II

Provides proctor services for exams and interprets placement test results. Upholds proctoring standards and rules for all tests conducted.

• Completes annual proctor certification exams.
• Proctors online and conventional pen/paper tests.
• Interprets and implements vendor test protocols for students.
• Maintains surveillance of testing labs to ensure compliance with student guidelines.
• Coordinates with the Access Center to accommodate testing space and proctor availability.
• Facilitates approved student accommodations in the Testing Center.
• Verifies accommodated student appointments in the AIM system.
• Builds appointments in the Register Blast system.
• Updates and maintains a manual of test procedure guidelines and passwords.
• Interprets placement test results for individuals and relevant departments.
• Maintains security and accountability of tests.
• Processes, documents and reports testing irregularities and incidents to supervisors.
• Communicates necessary testing guidelines and information to examinees.
• Serves as a liaison between the Online Learning Office and the Testing Center.
• Collects, coordinates, and distributes web test materials to the main campus and all College Testing Centers.
• Prepares detailed correspondence regarding proctoring requirements for various programs and vendors.
• Provides focused customer service to students, faculty, administration and the public.
• Enters Accuplacer scores into the College’s Banner system.
• Assists with training of new employees to the department.
• May act in a supervisory capacity in the absence of the Assistant Director.
• Travels to other locations to proctor exams as needed.
• Oversees specific clerical duties.

Associate’s degree

Two years of related experience

• Prior experience proctoring academic tests
• Prior experience working in a higher education environment
• Customer service experience

• Knowledge of and ability to adhere to the mission, goals, objectives, policies and procedures of the Testing Center.
• Ability to establish and maintain effective working relationships with a diverse population of faculty, staff, students and public.
• Ability to evaluate situations, make decisions and work effectively as a team member.
• Ability to support and accept supervision.
• Strong computer skills, including Banner and Microsoft Office.
• Ability and willingness to work a varied schedule, including evenings and weekends as needed.

Yes

$34,359.00 to $41,223.00 annually, depending on experience

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.