Front Desk Guest Service Representative

Company Description

The Inn on the River, located in Pigeon Forge, TN, offers a riverside hotel experience with all the amenities of a resort at an affordable price. Guests can enjoy a full hot breakfast bar daily and exceptional customer service in the heart of downtown Pigeon Forge. The hotel provides a comfortable home-like atmosphere for the perfect vacation getaway.

This is a full-time on-site role for a Guest Service Representative at The Inn on the River in Pigeon Forge, TN. The Guest Service Representative will be responsible for providing exceptional customer service, checking guests in and out, answering inquiries, making reservations and ensuring guest satisfaction throughout their stay.

• Excellent customer service and interpersonal skills
• Strong communication and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel operations and reservation systems is a plus
• Detail-oriented and attentive to guest needs
• Availability to work flexible hours, including weekends and holidays
• High school diploma or equivalent
• Flexible Schedule