Customer Service Clerk

Full-Time, Monday - Friday, Various Shifts

Customer Service Representative, Starting at $21.41 hr

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts.  to learn more about our employee resorts.

R+L Carriers is seeking a Customer Service Representative to work at our Antioch, TN Service Center. The CSR is responsible for maintaining a positive relationship with customers and assisting other R & L employees in tracking and monitoring freight movement. The CSR uses customer retention techniques to ensure customers feel valued, resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals with freight‑related issues, and performing other related duties as assigned.

Maintaining positive customer relationships, assisting with freight movement tracking, resolving customer issues, and promoting company goals.

• Strong communication and telephone skills
• Ability to work in a fast‑paced environment
• Strong critical thinking skills
• Ability to handle potentially stressful situations
• General office and customer service experience
• Basic knowledge of Windows, Outlook, and other Microsoft products
• Typing speed of 30+ WPM

• 2+ years of experience as a clerk or in a similar fast‑paced role
• Freight logistics experience

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, a 401(k) Retirement Plan with company match, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL;
Big Bear Lake, CA;
Pigeon Forge, TN; and Ocean Isle Beach, NC.

R+L Carriers is a family‑owned, privately held transportation company founded in 1965. We cater to the transportation and distribution industry, providing customers with superior service through efficient administration and innovative thinking. We pride ourselves in treating our employees and customers with respect and honesty, and we believe each employee directly contributes to the company’s growth and success.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. Reasonable accommodations are available upon request. This application is considered current for ninety (90) days.

Reapplying is required after the period ends.