Customer Relationship Specialist

Job Title:

Customer Relationship Specialist

Location: Nashville, TN 37203
Duration: 3 Months with Possible Extension
Level: Professional Intermediate
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM

As a Customer Relationship Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand.

Your job ensures our customers have the best experience possible.

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us.
• Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer requests such as:
  General Inquiries, Account Creation, Pricing, Product Orders/Returns, Billing Inquiries, Payments, Upselling and Cross selling – Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

• 5 years’ experience in a call center/inside sales role.
• The ability to exercise initiative.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications:
  Word, Excel, PowerPoint, SharePoint and One Note.

• Knowledge of customer service principles and practices.
• A strong understanding of telephony and technology, and not be intimidated by it.
• The ideal candidate must be comfortable working in a fast-paced environment.

• Associate/Bachelor’s degree, or equivalent work experience.

• Onboarding
• Revenue Orders
• Sample Orders
• Billing Inquiry
• Shipping/Tracking
• Account Password Reset
• Invoices
• Account Set-up
• Performance Metrics (KPIs):
  • Average Handle Time (AHT)
  • Customer Satisfaction
  • Quality Monitoring of Calls