Customer Experience Manager: Lead Front-End Excellence & VoC
Job in
Carthage, Smith County, Tennessee, 37030, USA
Listed on 2026-03-01
Listing for:
Bonnell Aluminum
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
CRM System, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading manufacturer in Carthage seeks an experienced Customer Experience Manager to lead a team of Customer Experience Specialists. This role focuses on continuous improvement to enhance customer service and foster engagement. Candidates should have at least 5 years of relevant experience, strong communication skills, and proficiency in Salesforce and ERP systems like J.D. Edwards or Oracle. Competitive salary and benefits offered, including medical, dental, and 401K matching.
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