Attractions Team Member B - Dollywood Theme Park - Seasonal

Attractions Team Member B - Dollywood Theme Park – Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel.

We are seeking a team member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required
• Observe guest actions during ride operations to prevent safety hazards
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride‑around/walk throughs when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards to include reporting any violation of standards

• Minimum of 14 years of age when working in Grouper/Greeter positions at Thunderhead, Tennessee Tornado, Fire Chaser Express, Dragon flier
• Minimum of 16 years of age when working as a Ride Operator at moderate thrill attractions or in the same Grouper/Greeter positions as above
• Minimum of 18 years of age when working as a Ride Operator at high thrill attractions, with any motor vehicle activity, driving rail vehicles, working on or ascending lift hills, or operating trams or shuttles
• Basic computer skills
• Must successfully complete a pre‑employment background check and drug screen

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
liMust maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co‑workers
• Must be productive in a fast‑paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to lift 50 lbs. with or without 2‑person lift
• Able to wear full‑body safety harness and climb up to a 200 ft.…