Wildwood Grove Attractions Team Member B - Dollywood Theme Park - Part Time Seasonal

Wildwood Grove Attractions Team Member B - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel.

We are seeking a Wildwood Grove Attractions Team Member B who embodies the heart and soul of our mission and brings families closer together while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required
• Observe guest actions during ride operations to prevent safety hazards
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and in different areas when needed
• Complete ride/attraction safety ride‑around/walk throughs if/when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards to include reporting any violation of standards

• Minimum of 14 years of age is required for Grouper/Greeter positions at Thunderhead, Tennessee Tornado, Fire Chaser Express, Dragon flier
• Minimum of 16 years of age is required for Ride Operators at Moderate Thrill Attractions (IAAPA standards) and for Grouper/Greeter positions at Thunderhead, Tennessee Tornado, Fire Chaser Express, Dragon flier
• Minimum of 18 years of age is required for Ride Operators at High Thrill Attractions (IAAPA standards), any activity with a motor vehicle (trams and shuttles), drive vehicles operated exclusively on rails, or work on or ascend lift hills in training, normal operations, or evacuations
• Basic computer skills
• Successfully complete a pre‑employment background check and drug screen

• Friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Reflect Dollywood’s image by being genuinely friendly and caring; take pride in work
• Self‑motivated and disciplined; able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Commitment to continuous improvement
• Professional appearance with good personal hygiene
• Promote and support a “team” environment by cooperating and helping co‑workers
• Productive in a fast‑paced environment; dependable attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays
• Sensitive to the needs of our guests and able to act within company guidelines to meet their needs
• Effective communication, problem‑solving, conflict management, and interpersonal skills
• Comprehension of instructions and retention of information
• Perform duties consistent with creating a safe and secure environment for hosts and guests
• Flexible to handle frequent changes in priorities
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Effective communication with guests and hosts using approved methods
• Tolerance to various temperatures while working indoors and outdoors
• Meet the physical demands of the job, including manual dexterity for all duties and ability to sit or stand for long periods
• Operate/drive a company vehicle with valid driver’s license and insurance
• Lift up to 50 lbs., with or without a 2‑person lift; wear full body safety harness; climb to a 200‑ft. lift for inspections, ride evaluations, and host training
• Climb evacuation steps and maintain…