Ticket Team Member - Dollywood Theme Park - Seasonal

Ticket Team Member - Dollywood Theme Park - Seasonal

Job Category: Guest Services

Requisition Number: TICKE
008051

• Posted :
  January 2, 2026
• Full-Time
• Rate : $15 USD per hour

Showing 1 location

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking a Ticket Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ticket Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Ticket Team Members are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the park by processing sales transactions for tickets and season passes at turnstiles and answering guest questions in a friendly manner.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets guests and initiate friendly interactions. Provide guest excellence which exceeds expectations, answer questions and provide park information
• Effectively performs ticket sales processes to include (but not limited to):
  • Sells tickets and completes reservations on a computerized ticketing system
  • Sells and processes Season Passes
  • Processes cash, check, and credit card transactions
  • Issues complimentary and discounts tickets per Dollywood policies
  • Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
• Performs defined accounting procedures for ticket sales to include:
  • Cash till opening and closing procedures
  • Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily
  • Supports Group Sales fulfillment, adjustments, and ticketing
  • Collects information to support Marketing Database and research programs
• Effectively performs ticket scanning process for park admission to include (but not limited to):
  • Scans all tickets into the computerized system
  • Verifies identity and validity of all Pass holders
  • Checks all Host and Dependent IDs at gate
  • Upholds Dollywood policy on re-entry processes to include issuing re-entry tickets and/or hand stamps
• Assists with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time
• Cleans and organizes work area daily to present a professional appearance
• Ensures map racks are fully stocked for the day with correct information
• Maintains a dependable work attendance and flexibility with assigned work schedules
• Attends all required training classes, Guest Service seminars and/or meetings
• Completes required paperwork in a timely manner
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violations of standards
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Cross train to work in other positions in support of Front Gate and Time Saver operations to include (but not limited to) Time Saver sales, theater attendant, Resort Time Saver redemptions, Doggywood, and Lost and Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate…