Branch Customer Service & Sales Representative - Springs, TN

Branch Customer Service & Sales Representative – Cool Springs, TN

Join AAA‑The Auto Club Group as a Branch Customer Service & Sales Representative in Cool Springs, TN. This full‑time, hourly position offers a competitive wage, incentives, and a comprehensive benefits package.

• Drive new business with competitive travel, membership, and insurance products.
• Support member retention for AAA’s 14+ million members.
• Work in a branch office that serves travel, membership, insurance sales, and support functions.
• Lead a customer‑centered culture by promoting satisfaction and engaging in office events to generate revenue.

• Medical, dental, and vision coverage
• 401(k) matching
• Paid parental leave, adoption assistance, and paid time off (including company holidays)
• Paid volunteer day annually
• Tuition assistance and professional certification reimbursement opportunities
• AAA membership and member discounts
• Employee discounts, perks, and rewards

• Provide sales and support services to members, including greeting, servicing, and selling memberships, travel products, and selected banking products.
• Generate leads and update members on travel and insurance specials.
• Respond to customer inquiries and refer to senior staff or agents when appropriate.
• Handle cashiering services: process payments, manage cash drawer, and perform remittance/depository transfers.
• Address and resolve member/customer complaints, escalating to management as needed.
• Offer administrative support to travel and insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Perform other duties as assigned.

• Education: High School Diploma or equivalent.
• Experience: Customer‑focused environment, timely problem solving, and proficiency in Microsoft Office.
• Strong communication skills (verbal and written).
• Basic math skills for accurate monetary transactions.
• Ability to multi‑task, prioritize tasks, and meet service goals.
• Team player who excels under pressure in a high‑volume setting.
• Willingness to work irregular hours, holidays, weekends, and community events.
• Demonstrated passion for working with people and exceeding member expectations.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Insurance

After an offer, salary will reflect geographic pay differential and other factors. Reasonable accommodations will be made for qualified applicants.

The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.