Entertainment & Events Technical Coordinator - Dollywood Parks & Resorts - Year Round

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel.

We are seeking a Technical Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

• Provide support to designated cost center Team Leads and Management by completing weekly work schedules, ensuring their accuracy in detail and posting in accordance with established guidelines
• Coordinate with hosts in designated technical cost centers to account for requested days off, accruals and other availability-related situations
• Provide verbal and written communication for scheduling changes as required
• Monitor the Technical Department call‑in line daily and identify/contact replacements as necessary
• Coordinate with Human Resources to provide necessary support in areas of hiring, supporting, tracking and clearing of assigned hosts. Includes monitoring number of open requisitions
• Coordinate and schedule interviews for Technical Operations leadership
• Coordinate with HR to create and maintain departmental job descriptions
• Coordinate with vendors for scheduling annual inspections and any logistics for equipment demonstrations
• Provide support in creating and tracking purchase orders along with rentals
• Monitor and track repairs within the work order system
• Assist in coordination of projects involving both the Entertainment and other operating divisions.
• Assist special projects as assigned
• Help develop systems and procedures designed to improve efficiency in Entertainment Technical Operations
• Assist with approving payroll, including any relevant paperwork such as PAF’s or PEF’s
• Obtaining, compiling and auditing all safety paperwork and scheduling safety training for Entertainment Technical Operations hosts

Management reserves the right to change and/or add to these duties at any time.

• Age requirement:
  Must be 18 years of age or older
• High school diploma or equivalent required
• Driver's license and acceptable driving record required if appointed authorized driver
• Proven skills in time management, short‑and long‑term planning and strong organizational skills to coordinate multiple tasks
• Knowledge of technical aspects preferred
• Proficient knowledge of computer software (UKG, Shift Planning, Microsoft Office Suite, Monday)

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain professional appearance with good personal hygiene
• Must promote and support a team work environment by cooperating and helping co‑workers
• Must be productive in a fast‑paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our guests and feel empowered to act to meet their needs within company guidelines
• Must utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to effectively communicate with…