Service Center Coordinator Contracts and Reporting

Title: Service Center Coordinator for Contracts and Reporting

Employee Classification:Other

Institution:System Office

Department: Service Center

Campus

Location:

Tennessee Board of Regents System Office

The Service Center, Coordinator, Contracts & Reporting is responsible for ensuring that the processing of all contract and reporting transactions are provided in a timely and accurate manner and in compliance with all applicable institutional, T , State, and Federal regulations, policies, and guidelines. The Service Center, Coordinator, Contracts & Reporting, analyzes and drafts contract documents utilizing sophisticated technology to provide professional services.

The Service Center, Coordinator, Contracts & Reporting, works closely with the Director of Contracts & Reporting and PCPS staff to support the management and execution of contracts, and serves in the capacity of the Director when applicable. The Service Center, Coordinator, Contracts & Reporting, also works closely with the System Office and institutions of the T  system and is expected to provide a high level of expertise and customer service to all institutions served.

• 65% - Contracts
  • Independent review, negotiating, and crafting of College and system-wide contracts and associated documentation, including non-competitive and competitive.
  • Responsible for oversight of the Docu Sign and T  Contracts Log process, to ensure contract completion and record retention policies are adhered to.
  • Provides oversight for all Order Form processing.
  • Primary responsibility for responding to inquiries from Contracts Officers, the TCATs and other institutional and external constituents of the T  System regarding contracts issues and status.
  • Assists in the development of and provides training for the contracts review, revision and routing processes.
  • Creates contract forms, templates and maintains those templates.
  • Overseeing the maintenance of electronic contract files, user input, monitoring and notification of contract renewals and expirations as requested by the Director, Contracts & Reporting.
  
  - (Essential)
• 10% - Customer Service
  • Communicates to employees and administration regarding contract related issues
  • Assists in resolving escalated questions and contract processing concerns
  • Responds to College, System Office, and vendor questions regarding System Office and system-wide contracts in coordination with the Director, Contracts & Reporting
  • Works cooperatively and effectively with other departments
  • Provides consultative services to institutions based on functional area expertise in support of procurement related best practice implementation - (Essential)
• 15% - Supervision
  • Asssists in ensuring that staff maintain adequate and accurate records to support contract and reporting processes
  • Supervises one Contracts & Reporting Associate, to ensure timely and proper execution of contracting activities
  • Assists in ensuring staff compliance with all applicable institutional, T , State, and Federal regulations, policies, and guidelines in support of ongoing improvement and standardization of system-wide contracts and reporting transactions - (Essential)
• 5% - Reporting
  • Assists in the preparation and quality control of specialized contract reports
  • Assists with institutional, T , State, and Federal required reporting, as well as ad hoc reports - (Essential)
• 5% - Other Duties
  • Performs additional duties as assigned - (Marginal)

• Bachelor’s degree and a minimum of 3 years of procurement or contract experience OR a high school degree/GED and a minimum of 5 years of procurement or contract experience OR a comparable combination of education and experience
• Experience or training in Windows operating system and Microsoft applications

• Experience working in procurement or contracts in a college or university setting
• Experience with in a shared services operating environment
• Experience in procurement or contracts at a T  institution or state administration
• Experience with Jaggaer or similar procurement system
• Experience with Docusign or similar document routing/signature system
• Experi…