Customer Service Specialist

Do you want to do more than just answer phones and file paperwork? Do you want to make a difference in the growth of a local business while helping home and business owners? If this sounds ideal to you, then you might be the candidate to become a key player in the daily operations at a local office of one of North America’s leading franchise organizations.

Paul Davis Restoration is a locally owned office which is part of a network of 380 Paul Davis outlets in the USA and Canada. This provides comfort in knowing that working here can provide you with the best of corporate accountability along with hometown accessibility. Additionally, Paul Davis prides itself on customer service and integrity while providing restoration services for property damage as well as top‑notch remodeling.

As a Paul Davis Restoration & Remodeling Administrative Assistant, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors. You will also be the first point of contact for reaching out to sales leads from a variety of sources. From there you record data into the Paul Davis proprietary software, create job folders for our project management team, code and key invoices, contribute to marketing efforts, make customer appointments and share in a multitude of tasks to assist the daily operational needs of the company.

The ideal candidate for this position will:

• have experience using multi‑line phone systems
• have a clear, pleasant speaking voice and excellent verbal and written communication skills
• demonstrate patience and compassion with customers
• be enthusiastic and service oriented
• be organized, efficient and detail oriented
• be able to multi‑task and handle heavy workloads at times
• have computer skills including Microsoft Office, Excel and job management software
• be able to code and key invoices and record timesheets
• monitor and maintain office and job supplies
• be able to work M‑F from 8am‑5pm (and sometimes later if volume dictates)
• have a good record of timeliness and attendance
• provide assistance to the owner, accountant, marketing director and project management team
• wear company logo wear daily (black, tan and white)
• represent the Paul Davis principles of honesty and integrity

Join the Paul Davis team and start to love what you do and do what you love!

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

945 S Floyd St, Louisville, KY 40203, USA

Get directions to this location on Google Maps.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.