CS Repairs

CS Repairs role at Summertown Metals

Summertown Metals is looking for a self-motivated individual to work in our CS department. This is a full-time position. Benefits include medical, dental, vision, accident, critical illness, hospital indemnity, STD, LTD, life, 401K, vacation and PTO.

• Receive customer complaints related to builders and help find solutions
• Answer technical questions for builders, sales reps, and customers
• Monitor to ensure projects are rolling thru the construction, concrete and garage door stage efficiently
• Stay up to date with county inspector requirements
• Keep in friendly contact with builders to help keep loyalty to Summertown Metals
• Review and oversee processing of reimbursement forms
• Work with sales reps on what we can build (location, technical specs, timeframe, how to build)
• Working with builders on customer relations, technical questions, contract disputes.
• Work with county codes, inspectors on contract disputes, requirements, questions
• Work with engineers to set standards for buildings
• Set, review, maintain standards for sales reps and maintain quality, affordable construction.
• Support field techs with contract disputes, technical issues that arise
• Deal with outside of normal warranties (i.e. steel trusses from Alpha Truss, damage caused by shipping)
• Working with customers that STMC, STM Concrete, or Derek’s houses/barns. Work with them until the job is completed.
• Monitor how many buildings we have/need
• Recruit and maintain builder crews.
• Monitor the needs and performance of field reps.
• Monitors and tracks customer service invoices and provides accountability, monitors weekly and does month end closeout after reviewing them
• Evaluate builder’s concerns to correct issues
• Get missing material to builder’s jobsite that day or next morning
• Utilize approved lumber/metal companies to get material when necessary
• Utilize all assets available (shipping, qc, coordination driver/personal) to get material out asap.
• Deliver materials when needed.
• Assess and bill (CS’s) customers, builders, sales rep, or department for missed/damaged material.
• Assure that builders with missed material or needing onsite support are called within an hour and updated regularly for unresolved issues
• Customer complaints and quality issues can escape when lack of communication or unresolved quickly. Any issues unresolved that day needs to be brought to your manager’s attention
• Track habitual problems to create data we can use for change

Entry level

Full-time

Management and Manufacturing

Wholesale Building Materials

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