Teller ; Tenafly

Overview

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. The role also involves educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments with efficiency.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately.
• Understands customer preferences with banking needs and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to an appropriate partner to provide solutions.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers' identities by following customer authentication policies and procedures.
• Balances cash drawers, ATMs and Teller Cash Dispensers/ Recyclers as necessary.
• Adheres to safe deposit box procedures and operations.
• Responsible for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored and understands the importance of dual control.
• Follows all security and audit measures to minimize potential loss and utilizes bank tools to detect, address and prevent fraud.
• Completes all required in-classroom and online training by established due dates.

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours including weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with the ability to be concise, clear and consistent

Work Location: Tenafly, New Jersey, United States of America

Hours: 20

Pay Details: $23.00 - 29.50 USD

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Frequent

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Continuous

Sitting – Occasional

Standing – Continuous

Walking – Frequent

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Occasional

Squatting – Occasional

Bending – Occasional

Kneeling – Occasional

Crawling – Occasional

Climbing – Occasional

Reaching overhead – Occasional

Reaching forward – Occasional

Pushing – Occasional

Pulling – Occasional

Twisting – Occasional

Concentrating for long periods of time – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

Who We Are
TD is a leading global financial institution with a broad presence in Canada, the United States and around the world. We are dedicated to delivering legendary customer experiences and supporting the growth and development of our colleagues.

Our Total Rewards Package
Total Rewards includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition opportunities. Details are provided by the recruiter.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need accommodations to complete the application process, please email  with your full name, best contact method, and accommodation needs.