General Manager

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SS2-Smoothie Sailing LLC, an independent franchisee of Smoothie King Franchises, Inc.

Contributes to Smoothie King’s success by leading the team to create and maintain an exceptional guest experience while upholding brand standards and modeling Smoothie King core values. The General Manager is involved in all areas of store operations:

• Leading and developing the team
• Ensuring an exceptional guest experience
• Providing a high-quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

Action-Oriented

• Reviews store environment and KPIs to identify problems and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring the team to meet operational standards
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through marketing and special events
• Uses operational tools such as Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

• Challenges the team to achieve results
• Manages performance and provides feedback, sets goals, and uses learning management system to support objectives
• Recognizes and reinforces individual and team accomplishments and finds new, creative, effective methods of recognition
• Utilizes and demonstrates effective management practices to create and maintain a successful store team, fostering an environment where the team feels valued and respected

Composure

• Handles differences between guests and team members without escalating the situation
• Communicates unexpected situations calmly and without showing resistance or frustration
• Serves as a confidant or resource in tough situations

Drive for Results

• Ensures team adheres to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all team members are in compliance

Guest Focus

• Encourages a guest-first attitude
• Trains and holds team accountable for delivering an exceptional guest experience
• Solicits guest feedback to understand satisfaction

Hiring & Staffing

• Delegates and communicates appropriate responsibilities to ensure smooth flow of operations
• Manages store staffing levels

Integrity and Trust

• Manages team with integrity, honesty, and knowledge that promotes Smoothie King culture, values, and mission
• Fulfills cash handling, financial, and inventory reporting responsibilities honestly

Time Management

• Sets priorities for the team and themselves each day
• Relies on team by delegating daily checklist tasks
• Plans ahead for managerial activities outside normal day tasks
• Shows up on time for work
• Completes required checklists and paperwork by due dates

• 3 years guest service experience in a restaurant or retail environment
• 1 year supervision experience
• 1 year experience analyzing financial reports (labor & COG)

• Demonstrated experience building community relationships
• Clear oral and written communication skills
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage resources to maintain service levels at all times
• Exceptional interpersonal skills
• Knowledge of guest service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong problem solving skills
• Team building skills
• Strong leadership skills with coaching and mentoring ability
• Ability to plan and organize workload
• Ability to handle confidential and sensitive information
• Availability for flexible schedule including nights and weekends
• Ability to tolerate exposure to various products and powdered substances without health risk
• Willingness to follow dress code procedures
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender and POS cashier system
• Ability to move boxes weighing up to 55 lbs
• Ability to bend, reach, and scoop during shifts
• Ability to be mobile in walk-in refrigerator and freezer temperatures ranging from 40°F to –10°F

• Not Applicable

• Full-time

• Management and Manufacturing
• Restaurants

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