Quality Lead

Overview

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Do you have a passion for raising the bar, championing excellence, and leaving a lasting mark? Join CHEP in Temple, TX as a Quality Lead on the 2nd Shift, where your knack for creative problem-solving, team inspiration, and pursuit of outstanding results will truly shine.

• Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives.
• Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams.
• Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints.
• Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures.
• Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards.
• Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations.
• Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.

The Quality Lead will oversee and manage quality control initiatives, ensuring compliance with corporate quality guidelines and driving continuous improvement efforts to optimize plant performance. This position will lead audits, training, and issue resolution activities to uphold quality standards and promote a culture of excellence within the plant. The Quality Lead will act as a key liaison with internal and external stakeholders, addressing quality concerns and fostering strong relationships with customers and vendors.

Experience:

• Prior experience in a quality role in a manufacturing environment
• Strong customer focus orientation
• Demonstrated success in delivering strong employee relations
• Demonstrated ability to work cross-functionally
• Experience managing quality performance and programs

Skills and Knowledge:

• Ability to manage quality processes and motivate a team
• Excellent problem-solving skills and strategic thinking ability
• Comfort with Microsoft Suites, including, but not limited to:
  Excel, Word, and PowerPoint.
• Working independently
• Working across and within the matrix
• Provides hands-on leadership as a working lead

Additional Site Details:

• This is a 2nd Shift Role (4:30pm-1:30am)
• 2-shift Operations Monday through Friday (weekends possible based on business needs)
• 40-60 employees total
• Weekly pallet production volume: 16,000+ sorts & 5,000+ repairs (could increase once new site opens)
• New site operating in May 2026!

Employee Package:

• Competitive Pay & Annual Bonus Structure
• Benefits Day 1!
• Paid Time Off plus Holiday Observances
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!
• FREE company-provided PPE and safety equipment
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more!

Remote Type
:
Not Remote

Skills to succeed in the role
:
Adaptability,…