Engagement Manager, Change Management

Job Description

• Proven success in implementing core change management capabilities.
• Expertise in data visualization and analytics tools (e.g., Power BI, Tableau).
• Proficiency in content creation and channel development for communication, interactive stakeholder engagement, and learning/training.
• Demonstrated ability to build relationships with clients at all levels.
• Apply TCS Digital Change 4.0 across Cloud, ERP, CRM, and other large-scale transformations.
• Develop and implement integrated change strategies across business, technology, and cultural dimensions.
• Lead cross-functional change work streams and mentor OCM practitioners in digital engagement techniques.
• Build use-case–driven digital dashboards and tools to drive engagement, monitor program health, and manage compliance for adoption.
• Coordinate with business and vendor teams to align mission-critical deliverables.
• Deliver training roadmaps, readiness assessments, and executive sponsorship development plans.
• Drive stakeholder alignment and introduce governance mechanisms for global ERP rollouts.
• Balance tactical execution with strategic oversight to ensure sustainable adoption of business transformation initiatives.

• Consulting Expertise:
  Manager (10+) years in client‑facing roles, leading large‑scale ERP and digital transformations.
• OCM Methodologies:
  Mastery of frameworks like ADKAR, Prosci, Kotter, and ACMP; proven ability to design and oversee enterprise‑wide change strategies for finance, HR, supply chain, procurement, and more.
• ERP & Cloud Proficiency:
  Hands‑on experience with SAP (S/4
  
  HANA, Ariba, Success Factors), Oracle, Salesforce, Workday, Teamcenter (PLM) —even integrations across multi‑cloud environments.
• Workstream Leadership:
  Demonstrated history managing multiple change streams—balancing deliverables, resources, budgets, risk, and stakeholder alignment. Digital Fluency:
  Ability to leverage data‑driven tools (Power
  
  BI, Tableau, ERP analytics) for readiness insights and decision support.
• Communication & Training:
  Expert in stakeholder mapping, communication planning, interactive training design (microlearning, LMS, VR), and executive‑level coaching.
• Agile Hybrid Delivery:
  Comfortable navigating Agile, Waterfall, and hybrid delivery approaches using tools like Jira and Smartsheet.
• Interpersonal Influence:
  Strong facilitation, influence, and relationship‑building skills—especially in global, regulated environments (e.g., healthcare, manufacturing, finance).
• Diversity & Inclusion:
  Experience leading diversity, equity & inclusion (DE&I) initiatives in transformation contexts.

Salary Range: ,340 a year