Patient Services Specialist

Join to apply for the Patient Services Specialist – Days (9:00 AM–5:00 PM) role at Baylor Scott & White Health
.

Onsite 5 days a week, 8 AM – 5 PM, for about 4–7 weeks. Schedule includes weekends.

8‑hour shifts, 9 AM – 5 PM, rotating weekends, two days off each week.

Patient Services Specialist 1 provides administrative support in a physician office or clinic, ensuring high quality, patient‑centered care. Duties include patient relations, check‑in/check‑out, scheduling, insurance verification, and answering phones.

• Assist with patient duties: relations, check‑in/out, scheduling, insurance verification, answering phones; arrange follow‑up visits and referrals.
• Collect and verify insurance information; verify demographics and enter changes into computer system.
• Direct patients to appropriate waiting areas.
• Accept and post payments for physician/clinic services according to guidelines.
• Enter charges and generate daily payment reports; verify cash drawer.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients as needed.
• Receive and direct phone calls; assist patients and visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Handle patient complaints appropriately.
• Assist with medical records duties as requested.

• Good listening, interpersonal, and communication skills; professional, pleasant, respectful telephone etiquette.
• Adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, tactful.
• Assess requests promptly using electronic and paper resources; respond correctly to patient inquiries.
• Calm upset patients in a composed, professional demeanor.
• Excellent data entry, numeric, typing, and computer navigation skills with attention to detail.
• Comfortable working in a fast‑paced, constantly changing, stressful environment.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Benefits may vary based on position type and/or level.

• Education – High School Diploma/GED Equivalent
• Experience – Less than 1 Year of Experience

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care