More jobs:
Member Services Representative
Job in
Temple, Bell County, Texas, 76502, USA
Listed on 2026-01-15
Listing for:
ProKatchers
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Job Title : Member Services Representative (Healthcare)
Location : Temple, TX 76502
Duration : 3 Months – Temp to Perm
Education : HS Diploma / GED
Shift Details : 7:00 AM – 7:00 PM
Specific Skills :
- Communicate health plan policies, procedures, and services to members
- Answer inbound calls while meeting call handling and quality metrics
- 80% of calls answered within 30 seconds
- Call abandonment rate under 5%
- Average hold time not to exceed 2 minutes
- Serve as the first point of contact for benefits, premiums, and basic enrollment inquiries
- Verify and update member demographic information in plan systems
- Resolve member concerns efficiently and prevent escalation
- Access appropriate resources to provide accurate benefit information
- Accurately document all member interactions according to department standards
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