Controller​/Radio Dispatcher - Valley Metro

Controller / Radio Dispatcher – Valley Metro

1 day ago – Be among the first 25 applicants.

• At least 2 years of radio and/or window dispatch experience in a fast‑paced environment.
• Transit environment experience preferred.
• Must have a valid driver’s license (CDL Class B preferred).
• Ability to effectively decipher maps.
• Ability to handle stress, including emergency situations.
• Strong judgment in making decisions in both emergency and routine situations.
• Proficiency with email, internet, and the Microsoft Office Applications Suite.
• Excellent organization and multi‑tasking skills.
• Demonstrated excellent written and oral communication skills.
• Good judgement, reasoning, and decision‑making abilities.

• Assign work, vehicles, and onboard equipment to operators and maintain check‑out logs.
• Assign operators to cover absences and increased service volumes to minimize service disruptions.
• Maintain accurate attendance logs.
• Communicate with operators regarding customer information, cancellations, and directional assistance.
• Monitor operators and trip status, making adjustments and reassignments as needed to ensure on‑time performance.
• Monitor the Transit Radio System (TRS) for messages from bus and sedan operators.
• Monitor the AVL screen to identify and prevent late running routes and optimize standby or extra resources.
• Assist operators in emergencies or vehicle malfunctions, coordinating with operations, safety, and maintenance staff.
• Reschedule trips as required in the event of vehicle malfunctions, traffic, or emergencies.
• Reconcile trip manifests with operators.
• Assist passengers with service usage and trip status inquiries.
• Document daily events related to service accurately and appropriately.
• Collect lost and found items, catalog them, and attempt to contact passengers where possible.
• Maintain a safe work area and prioritize safety to reduce injury risk.
• Perform radio checks on all vehicles leaving the yard.
• Establish and maintain headways for all online buses.
• Maintain the “exceptions” and “incidents” log.
• Assist drivers with informational material as needed.
• Report to supervisors and duty managers about drivers failing to meet online duties.
• Provide clients with location and ETA information promptly.
• Perform various administrative duties, including answering calls, courtesy calls, and filing.
• Other duties as assigned by the immediate supervisor.

• Drug and alcohol screening:
  Employment contingent upon passing a pre‑employment drug and alcohol screen.
• Background check:
  Employment contingent upon receiving a favorable background check.
• Physical examination:
  Must pass a physical examination.
• Safety commitment:
  Safety is a way of life, ensuring the wellbeing of employees, customers, and communities.
• Environmental commitment:
  Minimize the impact of operations on people and communities.
• EEO statement:
  Equal Employment Opportunity for all qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
• Disclaimer:
  The statements describe the general nature and level of work performed but are not exhaustive.

Referrals increase your chances of interviewing at Keolis Commuter Services by 2x.

Apply BELOW