Forward Deployed Engineer; Full Stack

About Basata

Location:

Tempe, AZ or San Francisco, CA (in-office).
At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time‑consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We’re a small, fast‑moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early‑stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect.

We’re looking for a Forward Deployed AI Engineer (Full Stack) to embed deeply with our largest healthcare practices and ensure Basata’s AI agents work effortlessly inside their day‑to‑day operations. You’ll be a true full‑stack software engineer with strong applied AI experience
, responsible for adapting our platform and agents to customer‑specific workflows, integrating with EMRs and adjacent systems, and owning production outcomes end‑to‑end. You’ll sit at the intersection of product, engineering, and deployment. Your work will directly shape how Basata delivers high‑quality AI automation to every practice we support.

• Deploy Basata’s AI agents into pre‑visit workflows at large healthcare speciality practices, ensuring high reliability and a smooth staff experience.
• Build full‑stack features that bridge workflow gaps—UI components, backend services, data pipelines, and integrations needed to make deployments successful.
• Configure agent behavior (prompts, tools/functions, orchestration logic, routing rules, guardrails) to match practice‑specific SOPs while maintaining platform standards.
• Own production outcomes at assigned practices: accuracy, containment, latency, reliability, efficiency gains and ROI.
• Diagnose and resolve real‑world failures: edge cases, data issues, workflow ambiguity, misroutes, or integration brittleness—then ship durable fixes.
• Create deployment playbooks: repeatable patterns, best practices, testing checklists, rollout plans, and documentation to scale implementations across practices.

• 3–5+ years of software engineering experience, with meaningful ownership of production systems.
• Full‑stack strength: you can ship across frontend + backend + data flows (React/Type Script + Java/Springboot, REST APIs, databases, queues, EHR integrations etc.).
• Applied AI experience in production: LLM‑based agents, tool calling/function calling, evaluation/observability, prompt + workflow iteration, reliability/latency tradeoffs.
• Comfort working directly with customers and operators with an ability to translate vague workflow pain into crisp technical solutions.
• Strong debugging instincts and a bias for action in high‑stakes environments (healthcare operations don’t pause).

• Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
• Shape something meaningful. From early product decisions to UI details, you’ll play a big role in crafting both the code and the overall user experience.
• High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
• Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

• Find a way:
  We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
• Dream big:
  We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.
• Obsess over the customer:
  We put our customers at the center of everything we do. We anticipate their…