HVAC Service Field Supervisor

Overview

Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.

• Competitive Pay and NO WORK SHORTAGE! $30-35 / hr. + monthly bonus and Overtime
• Company provided vehicle, gas card, tablet, & uniforms
• Dedicated on-going training, support, and career growth offering in-house training programs and a focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
• Paid Time Off, 6 Paid Holidays per year plus birthday
• Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
• 401K Retirement Plan with company match start contributing and earning your company match right away
• Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more

• Directly responsible for technical & professional development of Service Technicians
• Ensure processes & procedures are performed properly for maximum efficiency and customer satisfaction
• Contribute to top line revenue by providing education to Technicians regarding all available accessories and services clients can benefit from
• Maintain operational excellence through invoice completion, inventory control, safety awareness and accurate reporting
• Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety and standard operating procedures
• Coach Service Technicians on best practices via van inspections, one on one’s, ride alongs, coaching & any additional technical training needs
• Monitor and control service call backs by proactively reviewing Technician invoices, forms and uploaded pictures, ensuring procedures are followed
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
• Identify and ensure Technicians have the required minimum tools to perform their duties
• Track and verify that labor hours, parts requisitions, warranty part returns, and service call backs are correctly compensated or back charged

• 5+ years of experience in an HVAC Service Technical experience role
• 3+ years of experience in an HVAC Field Supervision capacity
• Service Titan experience is preferred but not required
• Excellent leadership skills and team mentality to enhance team productivity
• Possess computer skills including Excel / Word and be highly organized
• Ability to prioritize, manage multiple tasks, handle deadlines
• Extremely reliable without attendance challenges
• Must be able to pass a background check and pre-employment drug test
• Valid driver’s license and clean driving record
• Learn and uphold all company procedures and safety rules
• Willingness to learn and support our service system

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.