Maintenance Technician

What you'll bring to the team

Job Summary:

The Technician assists with the planned and reactive maintenance throughout the attraction to ensure day-today operation is running smoothly, safely, and efficiently. The Technician is responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery

Key Responsibilities:

• Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as themed attractions.
• Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed attractions for the maximum guest experience.
• Position functions will include but not limited to custodial duties, re-lamping & lighting systems, painting and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining and troubleshooting Audio Visual equipment for both old and new exhibits.
• Install and/or replace light bulbs, projector lamps, doors, etc.
• Troubleshoot, repair, and maintain attraction systems, rides, and equipment.
• Perform work order repairs, inspections, and adjustments.
• Troubleshoot, repair, or replace control devices.
• Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc.).
• Repair and/or paint interior walls, hang pictures; assemble furniture.
• Set-up and install data cables as needed; install and repair computer outlets and computer bundles.
• Monitor and maintain all building systems as assigned. Corrects or reports any safety or fire hazards. Observes safe working practices, including maintaining storage areas clean, organized and in safe condition.
• Able to set-up and operate various hand tools and power equipment.
• Knowledge of basic carpentry, plumbing, electrical, data and networking systems, understanding of pumps, impellers and motors, hydraulic and pneumatic control systems, such as linear actuators, solenoids, electronics including AV systems, DMX lighting, PC hardware and software (troubleshooting, replacement, and installation), low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc.) and safety practices and equipment related to work (OSHA regulations and PPE knowledge).
• Skilled in using repair materials, equipment, and methods according to established industry and safety standards; learning and applying proper maintenance procedures and use of equipment and supplies; maintaining tools and equipment assigned in clean working order; understanding and following written and oral directions; completing assignments without immediate supervision and establishing and maintaining effective working relationships with those encountered in the course of work.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

Education and Experience:

High School diploma or GED required. At least two years of maintenance experience required. At least two years of service industry experience in a technical/themed environment to include animation, automation, hydraulics, pneumatic, electrical/electronics, and networks. Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary.

Desire to work in fast-paced environments.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.

Working Conditions:

• Perform other duties as assigned.
• Attendance is a mandatory function of this job.
• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support site operations.

Physical Demands:

• Ability to hear, listen, and to communicate with others.
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools.
• Wear all necessary personal protective equipment to perform job functions.
• Move throughout all areas of the attraction with or without reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.
• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• May be exposed to a loud work…