Sales Development Representative

Job type:
Full Time
· Department:
Marketing, Sales, Partnerships
· Work type:
Hybrid

Tempe, Arizona, United States

Trainual is hiring a Sales Development Representative who turns curiosity into conversation and conversations into pipeline.

This role sits at the front door of revenue. You’ll be the first human touchpoint for many prospective customers — responding to inbound interest, qualifying opportunities, and making sure the right people get the right next step.

About 70% of your focus will be inbound lead qualification and conversion
. The other 30% supports strategic partner channels
, helping activate trusted ecosystems that introduce Trainual to growing teams.

If you’re energized by fast conversations, clear qualification, and the satisfaction of handing Account Executives a well-prepped meeting — you’ll feel right at home here.

You’re fast, curious, and people-oriented. When someone raises their hand, you don’t let the moment pass. You respond quickly, ask thoughtful questions, and figure out what the person actually needs.

You’re a great conversational qualifier. You know the difference between interest and opportunity. You ask smart questions, listen carefully, and gather the context your team needs to run a great sales conversation.

You move quickly without losing the human touch. Inbound leads shouldn’t sit untouched for hours. You’re comfortable juggling multiple conversations across email, phone, and chat while keeping each one thoughtful and helpful.

You’re comfortable working alongside AI tools. Automation may help start the conversation — but you’re the person who makes sure it turns into real pipeline.

You care about quality. Great SDRs don’t just book meetings. They make sure every meeting is worth having.

You’ll manage and qualify inbound interest across multiple channels, ensuring prospective customers receive a fast, helpful, and thoughtful first experience with Trainual.

Responsibilities include:

• Inbound lead qualification. Review and evaluate demo requests, contact forms, and other inbound signals to determine fit, urgency, and opportunity quality.
• Real-time prospect engagement. Connect quickly with prospective customers via email, phone, and chat to gather key qualification information.
• Opportunity routing. Ensure qualified prospects are directed to the right Account Executive with the right context.
• Follow-up management. Nurture leads that require additional information or timing before scheduling a meeting.
• Next-step clarity. Every inbound interaction should result in a clear next step — for both the prospect and the sales team.
• Technology-driven prospecting. Use modern tools to build targeted account lists that identify the right companies and decision-makers.

Trainual uses AI-assisted tools to help capture and qualify inbound demand.

Your role is to act as the human layer that ensures these systems create real pipeline — not noise.

Responsibilities include:

• Conversation oversight. Review and guide AI-generated conversations to ensure they stay helpful, accurate, and aligned with our qualification standards.
• Pattern recognition. Identify trends in questions, objections, or qualification gaps across inbound conversations.
• Workflow improvement. Provide feedback that improves automation responses, routing logic, and qualification workflows.

Trainual works with consultants, associations, and membership communities that serve scaling teams.

These ecosystems often produce high-trust introductions — and you’ll help convert those into pipeline.

Responsibilities include:

• Partner ecosystem prospecting. Engage organizations within identified partner segments.
• Partner referral qualification. Respond quickly to partner-generated leads and assess opportunity quality.
• Community engagement. Participate in conversations with partner networks where Trainual may be a fit.
• Partner lead follow-up. Ensure every referral receives fast, thoughtful outreach.
• Opportunity routing. Connect qualified partner opportunities with the Strategic Partnerships leader.
• When a trusted partner makes an introduction, your job…