Customer Success Manager II, SMB

Revolution Parts is a pioneering force in the automotive eCommerce realm, seeking passionate and talented individuals to join our team. We empower automotive brands to maximize online sales through streamlined, user-friendly solutions, and our commitment to technology, top-notch customer service, and understanding of the automotive market sets us apart.

The Role

Join us as a Customer Success Manager, guiding our customers to success. You'll work closely with our Account Executive team, implementing our e-commerce platform, driving adoption, and ensuring customers reap the benefits of our products and services.

Using your consultative skills, you'll forge strong relationships with customers, positioning yourself as their trusted partner. You'll be their voice within our organization, offering insights to our Product team and beyond.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share, and in-person meetings.
• Develop a trusted advisor relationship with assigned accounts and stakeholders.
• Enact timely and successful recommendations to meet customers' needs.
• Communicate progress to internal and external stakeholders.
• Utilize tools to forecast and track assigned account metrics and health.
• Enhance department reputation by accepting ownership for new requests and exploring opportunities to add value.
• Monitor and analyze customer usage of our product.
• Work with Sales and Onboarding teams to integrate new clients and develop existing relationships.
• Liaise between customers and internal teams.
• Update job knowledge by participating in educational opportunities.

Requirements

• At least 2-3 years of previous account management experience in a SaaS e-commerce technology company.
• Knowledge of eCommerce industry updates and platforms like Shopify, Woo Commerce, Magento, Big Commerce.
• Strong verbal and written communication skills.
• Great people skills and an outgoing personality.
• Self-starter with experience managing multiple projects for enterprise clients.
• Knowledge of digital products, including SEO, PPC, Google Adwords, and Analytics.
• Strong interpersonal skills, with the ability to engage others in dialogue and convey sincere interest in building relationships.

We value diversity in backgrounds and thoughts. If you're interested in the role but don't meet 100% of the qualifications, we encourage you to apply. Please highlight your accomplishments in your resume and cover letter.

Revolution Parts is an Equal Opportunity Employer, providing a comprehensive employment package, including competitive compensation, career development, benefits, 401K match, parental leave, and more. We do not discriminate on the basis of race, religion, color, national origin, gender, or other factors.