Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information to customers

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in onboarding, introduction processes & trainings relevant for role & future development

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice
• Maintain a clean and tidy sales floor and back of house (including stockrooms)
• Contribute to garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain best practice for in-store OMNI Services & in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health & safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you are passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment applicable to the role
• Experience in customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and are committed to an inclusive workplace
• We are a values-driven organization guided by seven values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive environment where you can be yourself at work
• Large global talent community with opportunities for growth
• Comprehensive benefits including health, wellness, family support programs, retirement plan, paid leave, and a community day
• Employee discount across H&M Group brands

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $15.25 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future and H&M may pay more or less depending on qualifications.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact  Choosing an alternative assessment method will not affect your chances of being considered for the position.

Inclusion & Diversity: H&M is part of H&M Group and is committed to inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in our recruitment process. We ask applicants not to attach a cover letter to avoid potential biases.

Company Description: H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our mission is…