Shift Manager

# Shift Manager
* English##

Job Description The
** Shift Manager** (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness (QSC) during their shift. The Shift Leader reports to the general manager and supports the AM and GM in leading a team of crew members.

The SM serves as a partner to the AM and GM in achieving business objectives by offering ideas that may remove any barriers to success. They are responsible for executing administrative tasks delegated to them such as; inventories, schedules, etc. They are to be solution focused and share accountability on the overall results of the restaurant.
** PERKS & BENEFITS:
*** Competitive pay
* Employee discounts and free meals
* Paid sick leave and/or paid time off
* Tuition reimbursement and/or educational assistance
* Training and advancement opportunities
* Weekly direct deposit
* 401k plan
* Medical, dental, and vision benefits And much, much more!
* Available to full time employees in select locations.
*** Job Responsibilities
** In addition to following company policies and procedures, main responsibilities include, but are not limited to:
** People*
* ● Is a role model for the standards and behaviors consistent with Company Policies and company culture
● Shows respect for others and is sensitive to cultural/generational differences
● Creates a positive and welcoming environment for all restaurant employees and guests
● Motivates team members to do their best by providing positive feedback, encouragement and making them feel part of the team
● Shows empathy when needed
● Communicates difficult or sensitive issues at work to the GM, AM, or Supervisor in a timely manner
● Supports the GM and AM in the training of all employees
● Supports the GM and AM in addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts during their shift
● Consistently follows the Company’s tools, resources, and processes, to prevent work related injuries and customer accidents (employees use appropriate safety gear, slip resistant shoes are worn, wet floor signs, are used correctly, etc.)
● Ensures breaks are given to employees according to policy
** Performance and Customer Excellence*
* ● Responsible for running a successful shift by following McDonald’s operations guidelines such as doing travel paths, doing pre-shift checklist, and ensuring employees follow procedures in all the areas of the restaurant
● Restaurant targets are met during their shift
● Provides ideas on how the restaurant can improve customer service and digital experience
● Supports the GM and AM in the execution of action plans for improving the restaurant's results
● Always role models commitment to outstanding service and customer recovery
● Keeps up-to-date on new products and promotions and ensures everyone on their shift is informed as well
● Without being told, finds issues and safety risks during their shift and addresses them quickly
● Ensures that food safety and security standards are being followed during their shift (hourly hand washing, proper product labeling and storage, sanitized towel buckets, opening and closing procedures, etc.)To be a
** successful Shift Manager**, you’ll need:
* Passion for helping and serving others (customers and fellow team members);
* Strong customer service and support focus;
* The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment
* Has a "can-do" attitude, sense of optimism, ownership, and commitment towards meeting targets
* Embraces change and focuses on how we can make things happen instead of why we can’t
* Physically able to lift up to 20 pounds and stand for long periods of time
* Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation
* At least 18 years old with a valid driver's license or reliable transportation
* Willing to relocate to other restaurants in the organization if there is a business need or career growth…